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SLIDE: Student Learning in a Digital Environment: Learning support at ECU

Connecting with Support at ECU

As an ECU student we are here to support you. We provide support in teaching and learning and in many other ways as well.

Teaching and learning support is readily available whether you need help to understand the content of your unit, learn how to write for academic purposes, use the library, and/or overcome technological problems.


Assignment and Study Skill Help

For assistance with assignment writing and study skills, you are encouraged to contact your school’s Learning Adviser. Learning Advisers can assist you to tackle assessment tasks and navigate the ECU learning environment. Visit the Academic Skills Centre Canvas site to find out more about how to contact a Learning Adviser from your school or to look at the range of help they offer.


Library Services

ECU libraries provide library, digital and information services to students and staff at each of its two Perth campuses, Joondalup and Mount Lawley, and our South West Campus in Bunbury. Visit the Library homepage for a wide range of useful online library resources such as the Library Guides that cover topics like using ECU Library Search, borrowing items, using eBooks, and referencing.


Peer Assistants for Learning Technologies

Help is available to students needing technology and online learning support with Canvas, Panopto, PebblePad, Turnitin, MS Office apps and assignment presentations. Peer Assistant help is available face-to-face on weekdays at Joondalup Library between 9am - 5pm, and Mount Lawley Library and Bunbury Library 11am - 2pm during semester. You can also online chat through Microsoft Teams on weekdays between 9am - 5pm.


Careers and Employability Services

Careers and Employability Services provides professional careers, volunteering, and mentoring advice and job search support to all current ECU students and alumni. Many of these services are facilitated through ECU’s CareerHub system, which can be accessed by current students, current staff, alumni and employers.

As with teaching and learning support, there is a variety of support services at ECU that can be accessed anytime and anywhere.


Student Hub

The Student Hub on each campus is the first point of reference for all student enquiries, including course information and advice; enrolment assistance; assistance with resuming your studies following a deferral or discontinuation; advice on time requirements for completion of courses, and assistance with applications for extensions; identification of potential graduates; student support services; lodgement of forms; and lost property.



Askus @ ECU is a chat service that enables you to ask questions online in real time about topics including your studies, support, money matters and campus life.


IT / ICT Help

ECU uses a wide range of modern information and communication technologies (ICTs). We offer a wide range of IT support for issues such as forgotten passwords, connecting to the ECU network or simply discovering about available IT services. Some fundamental supports include the IT Service Desk, eLab and IT services pages. If you need help with printing please contact the Fuji Xerox Contact Centre.


Student Counselling Service

The Student Counselling Service provides a free, confidential counselling service to all currently enrolled ECU students residing in Australia* to address any personal issues that impact on your studies as well as provide you with emotional support, help you understand the problems you have and assist you to find new solutions and ways of coping.


Peer Mentoring

If you are new to ECU, the Peer Mentoring Program will assist you in building social and academic networks so that you settle more quickly into student life and have a more successful, productive and positive personal academic experience. As a new student, you can request a peer mentor to help you through your first semester.



SOAR (Support, Opportunities, Advice, Resources), part of the Graduate Research School is a free, peer-to-peer service open to all higher degree by research and honours students. SOAR provides support and information with a focus on research skills training and career development.

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