Skip to Main Content

Document Delivery: FAQs

VDX user guide and FAQs

Freqently asked questions


  • eBooks cannot be borrowed via interlibrary loans. If you submit a request for an eBook an alternative format will sourced if available.

If I request a journal article from a non-english-speaking journal, will it arrive in English?

  • Even though article abstracts are provided in English, we can't guarantee that the full text will be in English.

I received an email regarding my request of a journal article, it says "This item is held by ECU Library", but I couldn't find it.

  • Have you checked the library catalogue? The article may be available in print, if you cannot visit the campus library where it is held, you may request a copy via the library catalogue. Please see the Off Campus Students library services page. If you require further assistance please contact the library.

Contact Us


ECU Document Delivery

Telephone: 61 (8) 6304 5525